Delete your account

Delete your account in the app

1. Open Enzito on your phone and unlock your vault.
2. Go to Settings, then Danger zone, then Delete account.
3. Confirm it’s you with your fingerprint or face, or with your master password.
4. Read what will be deleted, then type the word DELETE in the Confirmation box (you can copy it from the screen).
5. Tap Delete my account, then tap Delete when the app asks “Delete your account and all data?”.

Your account and everything in it are deleted straight away. This can’t be undone, and nobody, including us, can get your data back afterwards.

If you can’t use the app

If you no longer have the app, or you can’t unlock your vault, email support@enzito.app from the email address of your Enzito account and ask us to delete it. We will reply to confirm the request comes from you, then delete your account and the data listed below.

We will never ask for your master password, your recovery key or any password or code from your vault.

What is deleted

• Your logins, secure notes and 2FA codes (all your entries)
• Your documents and their files
• Your categories and folders
• Your profile and profile photo
• Your sign-in account (your email address and account password), which also signs you out everywhere
• Your support conversations and the screenshots you attached
• The notification codes (push tokens) for your phones
• The records of which version of the Privacy Policy and Terms of Use you accepted

What is kept, and for how long

• Technical records: short logs our servers keep of requests (such as the time, the type of request and your IP address) and of important account events, such as the deletion itself. They never contain your vault contents.

  Kept only for a limited period for security and troubleshooting.

• Backup copies kept by our service providers.

  Kept for a limited time before they are overwritten.

• Emails you sent to our support address.

  Deleted when they are no longer needed to help you.

• Crash reports from the Android app. They are not linked to your account and never contain your vault contents.

  Kept by Sentry for a limited period, then deleted.

• Our support team’s security log: a record of actions staff took, such as replying to a support request by its number. It never contains your vault contents.

  This log cannot be changed or deleted, so these entries are kept.

Lost both your master password and your recovery key, but want to keep your account? On the unlock screen, tap Forgot master password?, then Start fresh: it permanently deletes everything in your vault and keeps your account and email. More detail is in section 11 of our Privacy Policy.